The Coffee Club

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Reviews of The Coffee Club

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  Curtis Fleming Added February 04, 2024

  ★ ★ ☆ ☆ ☆
  Quite disappointed, and would not return. I’ve had halloumi many times before and on this occasion, i found the halloumi pieces were cut in half making them thinner than I know them to be normally. It may be coffee club, but they are cheapskates in my opinion. We asked for no syrup on my daughters pancakes and I asked for something else ie yogurt and they said they don’t have yogurt and literally brought my daughter plain pancakes. We asked for fruit and they were kind enough to add some fruit. My toddler actually didn’t like the fruit in the end as she found it sour.
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  Hasom Moon Added February 01, 2024

  ★ ☆ ☆ ☆ ☆
  I ordered a smoothie, but it wasn't even cool, and I got syrupy water. I paid $8 for this drink, and the mint isn't fresh either.
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  Lynne Bedogni Added January 26, 2024

  ★ ★ ★ ★ ★
  My friend and I had a light lunch here last week when the place was incredibly busy. We thought we wouldn’t get a table but a staff member immediately came forward and found us one. The food was quite delicious but what stood out was the fantastic service. When cafes are busy usually service disappears but not here, I’m always amazed and very pleased at how all the staff seem to work together and give excellent service to all their customers. Congratulations to all the team who have obviously had good training and have a great attitude.
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  elbea Added January 22, 2024

  ★ ★ ☆ ☆ ☆
  Coffee Club Civic Centre Noosaville.
  
  I placed an order for 2 double shot latte's and specifically asked the coffee be served in the small glasses.. something I always do.. when asked by the cashier if we were dining in.
  We sat at the coffee club tables just outside the club.
  Our two coffees arrived, one in a glass and one in a takeaway cup which is slightly larger than the glasses and therefore the coffee comes weaker.
  I pointed out to the male who delivered them that I did not order a take away and can he please bring the other latte in a glass cup as ordered.
  Well to our astonishment he bought back the same weak looking coffee in a glass cup that was dribbling down the glass and into the saucer and it looked like a weak flat white! The takeaway had been poured into the glass!!
  With time constraints, we didn't have the time to wait..the time it takes.. for them to make another decent strong latte, so my husband drank it!
  He did not enjoy it and decided to make a complaint to the supervisor before leaving.
  As far as this woman was concerned we got what we ordered?? This supervisor also said it was our fault, she just made what was on the order slip? Cashier mistake??
  When questioning her quite rightly on how she deducted it was our fault, a man suddenly appeared from the kitchen and placed his hand on my husbands shoulder and told him it was time to leave? My husband is 78?
  He was visibly shaken by this response!
  Do they even understand that people have busy lives that do not have time for their stuffups and do they realise that if your paying for an extra strong coffee..a latte that has a degree of creamy creama on top.. that's what you expect to get?
  I have been a regular coffee club customer whenever shopping either at Gympie or Noosaville through the years and this particular club has always had issues with slow service or getting the order wrong.
  It's convenient for us to have coffee there and so we have, but not anymore!
  The issues are specific to this coffee club.
  In the past when having a coffee at the Gympie CClub, if they made a mistake with the order, it was corrected with a fresh coffee, with a smile and apology!
  Not excuses...that we would have to pay for another..if we wanted another one..not the point..as this supervisor informed my husband and would we get what we ordered the third time around?
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  Sen Santosh Added January 13, 2024

  ★ ☆ ☆ ☆ ☆
  I visited this store with full family including friends(7 of us) on 31/12/23 for having lunch. I had RR Chips with me as extra flavour with lunch. I been told by staff and store manager Kayla that this is the company policy through out the brand that no one can bring any thing from other brand item to consume in store although there was no policy on website or in store. We had been told to leave or totally wrap it up the RR and leave it a side. I spent $115 on lunch and end up on wasting RR box.
  It could be a request but been presented as non negotiable policy so I would like to receive a copy of policy which clearly mention this policy or I should report this experience to Fair trade.

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